• Quick Facts
• Timeline
• Location & Parking
• Exhibitor Load In / Take Down Schedule
• General Rules
• Shipping
• Travel
• Credentials
• FAQ

Official Show Contractor

Freeman

Early Pricing Deadline: October 19th

• Quick Facts
• Freeman Online
• Shipping & Material Handling
• Hardwall Packages & Built In Storage
• Labor
• Electrical
• Fire Department Regulations
• Furniture & Flooring

Vendor Forms

Please be advised that non-official contractors will need to abide by the Exhibitor Appointed Contractor procedures, provide insurance certificates, etc. in order to gain access to the Show Floor.

Booth Security

• JRM

Printing - Large Format Wall Vinyls & Decals

Early Pricing Deadline: October 14th

• Mighty Printing

Audio / Visual

Early Pricing Deadline: October 28th

• Reaction AV

Food & Beverage

• Savor

International Freight Forwarder / U.S. Customs Broker

• PIBL, Inc.

Internet / WiFi

• Smart City

*Please note: ComplexCon provides basic show WiFi. With the number of attendees connecting to that WiFi, we highly encourage you to order dedicated Internet service to be able to process payments on site.

Exhibitor Appointed Contractor (EAC)

An Exhibitor Appointed Contractor (EAC) is any company other than one of the designated official contractors which an exhibitor wants to employ inside the exhibit hall before, during, or after the show. ALL hired setup and teardown labor MUST be properly hired Union Labor.

Examples of EACs: booth builders, furniture & fixture vendors, florists & decor, audio & visual, wall graphics installation, etc.

• EAC Info Sheet
• EAC Request Form
• Due Date: October 16th, 2023

Booths

• General Rules
• Booth Rendering Submissions
• Fire Department Regulations
• Pre-Fab Booths
• Booth Package Renderings
• Damaged Panel Fees
• Raw Space Booths
• Storage
• Insurance

Security

• Info
• Booth Security Order Form - Show Hours
• Booth Security Order Form - Overnight

EXHIBITOR SHOW INFO

WHAT IS COMPLEXCON?

• ComplexCon Is An Expertly Curated Convention And Festival That Brings The World Of Complex To Life. This Is Our Generation's World Fair.

LOCATION

Long Beach Convention Center
300 E Ocean Blvd.
Long Beach, CA 90802

PARKING

• Free parking is not provided but exhibitors can park in any of the LBCC Parking Facilities for $15 per car, per entry.
• Directions & Parking

SET-UP DATES & TIMES

Important notes for Set Up Days:

• Exhibitor wristbands will be required.
• No one under the age of 18 will be admitted in the exhibit hall during move in or load out.
• Closed toe shoes must be worn.
• All items and materials that must be brought into the facility may be subject to Material Handling Charges and are the responsibility of the Exhibitor.
• All Exhibitors must follow Union Jurisdiction rules and regulations.
• A map for driver check in to access the loading docks can be found HERE.

Thursday, November 16th:

• 7:30 AM - 6:00 PM Exhibitor Will Call Open
• 8:00 AM - 6:00 PM Exhibitor Load in & Setup

Friday, November 17th:

• 7:30 AM - 6:00 PM Exhibitor Will Call Open
• 8:00 AM - 6:00 PM Exhibitor Load in & Setup

SHOW DATES & TIMES

Important notes for Show Days:

• All booths must be ready to go by 8:00 AM.
• Please plan additional time for security and bag check.
• The morning of the show is not a set up day so exhibitors will not be able to access the loading dock. No exceptions.
• All bags and/or boxes will be checked at the Exhibitor Entrance and all exhibitors must go through metal detectors.
• There will be no additional AM wristbands beyond each exhibitor's set allotment so please plan accordingly.
• Booths must be functional both Saturday and Sunday so please make sure to have allotments of merchandise for both days.
• Exhibitor booths must be manned at all times. Any damages incurred to booths will be the exhibitors responsibility so please do not leave booths unattended while attendees are on the show floor.

Saturday, November 18th:

• 7:00 AM - 7:00 PM Venue access: Exhibitors with AM Wristbands ONLY
• 9:00 AM - 11:00 AM VIP Early Access
• 10:00 AM - 7:00 PM Venue access: All Exhibitors
• 11:00 AM - 7:00 PM All ticketed attendees

Sunday, November 19th:

• 7:00 AM - 7:00 PM Venue access: Exhibitors with AM Wristbands ONLY
• 9:00 AM - 11:00 AM VIP Early Access
• 10:00 AM - 7:00 PM Venue access: All Exhibitors
• 11:00 AM - 7:00 PM All ticketed attendees

LOAD-OUT DATES & TIMES

Important notes for Load Out:

• Exhibitors may not start breaking down their booth until the show closes on Sunday.
• Empty crates will start being delivered back to booths after the show has closed.
• Trucks must check in with the dock captain and will be called to the loading dock when all materials are packed and ready to load.
• Do not leave valuables unattended in your booth during load out.

Sunday, November 19th:

• 7:00 PM - 11:59 PM

Monday, November 20th:

• 8:00 AM - 12:00 PM

SHIPPING

SHIPPING LABELS & MATERIAL HANDLING

Exhibitors have 2 options for shipping materials to the show:

1. Ship to the Freeman Warehouse
Receiving Dates: October 16, 2023 - November 08, 2023

2. Ship to Show Site
Receiving Dates: November 15, 2023 - November 17, 2023

As a reminder, ALL materials arriving at the Freeman Warehouse or directly to the Long Beach Convention Center are subject to material handling charges. LINK TO SHIPPING LABELS & MATERIAL HANDLING COSTS

LINK TO MAP: DRIVER CHECK IN FOR LOADING DOCK ACCESS

INTERNATIONAL SHIPPING

Phoenix International Business Logistics, Inc. (PIBL) is the preferred International Freight Forwarder / U.S. Customs Broker for the ComplexCon 2023. They are available as a service to help alleviate potential transport and customs clearance problems. It is not required to use their services, but it is recommended. ComplexCon show management is not responsible for any paperwork regarding international shipments by Exhibitors. LINK TO PIBL INTERNATIONAL SHIPPING GUIDELINES

BOOTHS

BOOTH RENDERING

All booth designs (prefab and raw space) must be pre-approved by show management.

LINK TO STANDARD PREFAB BOOTH PACKAGES

DUE DATE: Friday, September 29, 2023

Please include the below plans in your booth rendering submission (if applicable):

• Storage
• Queue lines
• What are you doing with the walls? Painting? Vinyl? Other?
• VIP Experience
• Branding - what will your booth branding look like? Are there any other brands that you are planning on displaying in your booth?
• Vehicles
• Security
• ADA Regulations
• Talent appearances
• File Type: .png, .pdf, .jpeg

DISPLAY RULES

General Booth Rules:

• EVERYTHING outside of the basic booth package MUST be pre-approved by show management
• ALL Exhibitors must follow Union Jurisdiction Rules and hire appropriate labor.
• NOTHING may be more than 10 FT tall without prior approval.
• If you would like to go over 10 FT, please submit your request with your booth design to Liz (elizabeth.wachs@complex.com) for approval.
• EVERYTHING you bring must fit in the booth provided. You may not merchandise outside of the booth into the aisles (this includes mannequins and queue lines).
• ALL BOOTHS must meet the minimum requirements for neatness & tidiness.
• EVERYTHING must meet fire marshal rules.
• You MUST incorporate queuing space into your booth design.
• You MUST have an employee in your booth at all times. Each brand is responsible for their own booth walls and will be billed back for damages so do not leave your booth unattended.
• NO STICKERS
• NO AMPLIFIED SOUND
• NO SMOKING OF ANY KIND
• NO PROMO MODELS
• NO ANIMALS (all service animals must wear visible paperwork and vest)
• NO OUTSIDE FOOD OR DRINK
• NO LOAD OUT BEFORE THE SHOW CLOSES ON SUNDAY
• NO SPRAY PAINT OR TAGGING MARKERS
• NO SHARING WRISTBANDS
• HELIUM BALLOONS ARE PROHIBITED WITHOUT PRIOR APPROVAL FROM OPERATOR FOR CERTAIN DECOR. IF BALLOONS ARE APPROVED AND ACCIDENTALLY RELEASED INSIDE THE FACILITY, THE FEE TO RETRIEVE IN THE EXHIBIT HALL IS $200 PER BALLOON.
• BOOTH MUST BE FUNCTIONAL BOTH SATURDAY & SUNDAY
• RAW SPACE BOOTHS MUST BE DESIGNED, BUILT AND FINISHED ON ALL FOUR SIDES

ComplexCon management is entitled to insist on changes to the booth design in this regard. Exhibits that cause a significant disruption to the event because of their appearance, smell, noises, vibrations, or similar properties, & particularly because they pose a serious hazard or inconvenience to other exhibitors or visitors, or to the exhibits of other exhibitors, must be removed should ComplexCon management make such a request. If the exhibitor fails to comply immediately with our request, the latter shall be entitled to remove the exhibits in question at the expense & risk of the exhibitor, or to shut down the exhibitor’s booth without being held liable in any way for claims against it by the exhibitor.

PREFAB BOOTHS

Booth Package

If you have a PREFAB booth, ComplexCon will provide you with the booth walls chosen on your contract, (1) 5amps outlet, brand ID sign, & lights.

PLEASE NOTE:

Booth packages are rented and Exhibitors will be billed back for any excessive damage that needs to be repaired after the show. To avoid damaged wall panel fees, make sure to utilize Freeman or other preferred vendors to decorate your booth walls. A full breakdown of fees can be found HERE.

Excessive damage includes:

• Any hardware, staples, screws or nails not removed of any size.
• Excessive holes left in walls by any hardware, staples, screws or nails.
• Screw or nail holes larger than 0.25" (6.3mm) in diameter.
• Graphics, wall coverings, graffiti spray paint, art drawings, wallpaper, glue or adhesives not removed or that cause panel surface to be stripped upon removal. Please note: if Freeman produces and installs the graphics, Freeman will be responsible for removing those graphics on their behalf.
• Painting of any kind on booth wall panels. Please note: if Freeman paints your booth walls, their cost includes refurbishing fees.

Wall Panel Guidelines

Always use Freeman to assist with:

• Vinyl wall printing and installation (if you are not printing with Freeman or Mighty Printing, please consult with Freeman before installing)
• Hanging shelves, wall decor, display units
• Painting
• Electronics installation
• Any drilling into wall panels for installation purposes
• Electrical wiring

Mounting on the wall panels:

• LINK: Easy Wall Panel System
• The majority of the wall panel can hold lightweight items up to 22 lbs.
• If you have items heavier than 22lbs, the frame inside the panel can hold up to 66 lbs. Please connect with Freeman about mounting anything heavier than 22lbs.

RAW SPACE BOOTHS

Raw Space booths come with floor space ONLY.

Your booth may have full visibility and all sides must be completely finished.

Electricity, brand ID sign, & lights are NOT INCLUDED with raw space.

Every Raw Space booth must be built by Freeman or an approved EAC who has hired appropriate Union Labor.

PRODUCT

 IT IS EXTREMELY IMPORTANT TO ALLOT AN EQUAL AMOUNT OF PRODUCT FOR BOTH DAYS SO THAT YOU DO NOT SELL OUT ON THE FIRST DAY. THERE IS AN OPTION TO PURCHASE A SINGLE DAY PASS SO THERE WILL BE CONSUMERS COMING ONLY ON THE SECOND DAY AND YOU DON'T WANT THEM TO MISS OUT.

STORAGE

Empty Storage

• Freeman will store empty boxes and crate during the show at no charge.
• When items are ready to be stored, please visit the Freeman Service Desk on site to pick up an Empty Storage Sticker. Once your items have been properly labeled, you can place them in the aisles for pick up. Boxes and crates left in the aisles at the end of load in that do not have an Empty Sticker on them will be deemed as trash and disposed of before the show opens.
• DO NOT leave merchandise in Empty Storage containers as they will not be accessible during the show.
• Empty containers will start being returned to booths at the end of the show.

Built In Storage

• It is highly recommended that exhibitors build in as much secure storage space into their booth design as possible.
• Freeman offers Built in Storage solutions that can be added on to PRE FAB booth packages.

Accessible Storage

• Accessible Storage can be arranged on site at the Freeman Service desk. This is not a service that can be pre-ordered.
• The rate is $1.30 per pound and can be accessed as many times as necessary for that rate.

INSURANCE

INSURANCE COVERAGE

Exhibitors need to maintain commercial general liability (cgl) coverage with a minimum combined single limit of $1,000,000 covering bodily injury (including death), personal injury, & property damage liability, with extraterritorial coverage.

INSURANCE / LOSSES

Exhibitors must also maintain workers compensation insurance for employees participating in ComplexCon, as required by law. Failure to comply with the insurance requirements does not relieve the exhibitor of its indemnification obligations.

Exhibitor understands that ComplexCon & the venue do not maintain insurance covering exhibitor's property, & it is the sole responsibility of exhibitor to obtain such insurance. All exhibitors must maintain property insurance covering exhibitor's property on an "all risk" basis at all times, including, without limitation, when (as applicable) property is stored on the show floor. This is especially important if you are housing valuable items in your booth. If any of your samples go missing, we want to make sure that you are properly covered and will be reimbursed through your insurance coverage.

Certificates of insurance must be available on site during the show & must be furnished by the exhibitor if requested. Show management does not bear any responsibility for damage to exhibitor's property or for lost shipments either coming in or going out of the venue, pre show warehouse or for moving costs. Damage to inadequately packed property is the exhibitor's own responsibility. If exhibitor's products to be exhibited & / or display materials fail to arrive, exhibitors are still responsible for the total contract fee for ComplexCon booth.

EXHIBITOR CREDENTIALS

THERE ARE 2 TYPES OF EXHIBITOR CREDENTIALS:

EXHIBITOR & AM EXHIBITOR

Exhibitor AM wristbands are extremely limited. Complex limits VIP Tickets sales and the amount of Exhibitors on the show floor to elevate the VIP experience and keep it exclusive for the first hour. All booths should be set up and ready to sell at the end of Load In on Friday, so only a limited number of employees will need to work the booth at the show open. Requests for additional AM Exhibitor wristbands will not be granted so please plan accordingly.

EMPLOYEE PASS ALLOTMENT PER BOOTH SIZE

Please note: These passes are for EMPLOYEES ONLY and are non-transferable. Exhibitor credentials have access to the entire exhibit show floor but are NOT allowed to wait in line at any booths before the show opens to the general public at 11am. If an Exhibitor is found attempting to shop at another booth during the VIP hour, their wristband will be removed and they will be asked to leave.\

VENUE ACCESS

CREDENTIAL PICK UP

Exhibitor Credential Allotments will be held at Will Call under the name of the person who signed the booth contract.

To add or change employee names for Will Call, please send the NAME, EMAIL, and CREDENTIAL TYPE to Liz (elizabeth.wachs@complex.com) and Christine (christine.choi@complex.com) by November 3, 2023.

Will Call is located inside the Convention Center Promenade Lobby in Room 101 off the corner of Pine Avenue and Seaside Way.

SECURITY

The safety of all attendees is our highest priority. If your booth causes a disruption that is deemed unsafe, security may have to shut down your booth space to attendees. To avoid this, please let us know when you will be anticipating crowds and what product you will be releasing so we can work with security on the best plan of action.

SECURITY AT COMPLEXCON

ComplexCon Management works closely with the Long Beach Convention Center, corporate security, and state, local and federal law enforcement authorities to identify risks and develop security plans for ComplexCon. We have established a security room at our shows to ensure effective communication and response.

Exhibitors need to be aware of the following event security measures:

• Security will be on site at all times to assist you during all aspects of ComplexCon.
• Everyone must wear their ComplexCon wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, press, staff, and crew.
• A fully operational security team following our vetted procedures is in place at ComplexCon.
• Bag checks will occur when entering or exiting ComplexCon.
• Walk-through or hand held scanners will be used during entrance to ComplexCon.
• Any CCTV in operation at ComplexCon is monitored and recorded.
• Uniformed and undercover security may be in attendance at ComplexCon.
• Uniformed and undercover Police may be in attendance at ComplexCon.
• Canine Security and Detection may be used in or around ComplexCon.

Everyone at ComplexCon should be mindful of the following:

• Keep personal property with you at all times and do not leave any items unattended.
• If you see something, say something: report anything that looks unusual, suspicious, or out of place to ComplexCon staff or security immediately.
• Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and security at all times.
• Behave in accordance with the ComplexCon Code of Conduct.
• Carry a valid form of photo ID at all times.

Thank you for your cooperation in helping us ensure a safe experience for everyone.

BASIC SECURITY RECOMMENDATIONS

By now you should have arranged for insurance coverage to protect your exhibit and product against damage or loss from the time it leaves your premises until it returns.

• Unpack product as close to the Show opening as possible. At the close of the Show, we suggest that you stay at your booth until these valuables are repacked.
• Treat especially valuable goods such as prototypes as irreplaceable. If they truly are one‐of‐a kind, hire security. Under no circumstances should such goods ever be left unattended. TVs, laptops, and other electronic devices are particularly vulnerable to theft.
• Keep close tabs on personal items (cell phones, purses, laptops, backpacks, etc.)
• Do not put articles of any value in a container marked "EMPTY STORAGE", or behind booth.
• Exhibitor personnel must wear official Show Exhibitor wristbands at all times during move‐in, show days and move‐out. Please do not give Exhibitor Badges to anyone other than your full time employees as they will be traced back if abused. Remove all badges from the building when you leave on your last day there. Badges left behind are often abused by unauthorized personnel so do not leave them in your booth or discard on the floor.
• At the close of business each day, cover all display tables. This establishes a barrier to curiosity seekers and other would‐be thieves from selecting such items to steal at a later time.
• Immediately report to security, or Show Management, the presence of any unauthorized visitors, or suspicious activity on the show floor.
• Secure all valuables as the show closes! Pack and label product and remove them, or put them in the Security Command Post for outbound freight, or hire Security until you can secure them properly.
• It is essential that exhibitor personnel remain in their exhibit areas until their display materials are secured. All small articles which can be easily picked up should be securely packed before you leave your booth after the Show closes. Remember, during teardown, stay with your exhibit until your empty cartons are delivered and your goods are packed, sealed and properly labeled.
• Do not leave material in your booth unlabeled at any time during move‐out because many things could happen: it may be presumed abandoned; mistaken for trash; or one of your neighboring booths might label it in error!
• Don’t Leave Your Booth Unattended Until Your Merchandise Is Secure.

Our objective is to make your show experience as worthwhile and profitable as it can be. Adhering to these simple security recommendations will go a long way to ensure your success!

ADDITIONAL SECURITY

ComplexCon is not responsible for items lost or stolen from your booth during or after show hours. We provide security that watches the venue overnight - however, if you would like to book additional security for your booth during show hours or after show hours, please contact:

If you would like to hire a security guard for your booth during show hours, please submit the JRM Security Form:

Booth Security Order Form

Exhibitors may bring in an outside Security Company as long as the Security Company is vetted and the security plan is pre-approved by ComplexCon security management. Exhibitors must provide Exhibitor Wristbands to the outside security company from their allotment. No additional credentials will be provided.

If you would like to bring in an outside security company, please submit the request below no later than November 10:

Outside Security Vendor Request Form

If you have valuable or one of a kind, irreplaceable items - we highly recommend that you remove them from your booth when you leave the venue & store them in a secure location. You may also contact a ComplexCon staff member about access to secure overnight storage.

If you have an item that is too large to move to a secure location, we recommend hiring additional security.

QUEUE LINES AND CROWD CONTROL

If you anticipate your activation drawing a big crowd or a line, then you must plan ahead by ordering security for crowd control and extra space for queue lines, and stanchions for line management. Because of fire marshal rules, we cannot have long lines blocking the aisles so you may need to purchase additional booth space to account for long queue lines. If security needs to be called on site because of crowd control issues, then the exhibitor will be billed for those charges so please make sure to order security ahead of time to take advantage of the early discounted pricing. Please contact your ComplexCon sales representative if you have questions or need to purchase additional space for queue lines.