THERE ARE 2 TYPES OF EXHIBITOR CREDENTIALS

EXHIBITOR & AM EXHIBITOR

EMPLOYEE PASS ALLOTMENT PER BOOTH SIZE

Please note: These passes are for EMPLOYEES ONLY and are non-transferable. Exhibitor credentials have access to the entire exhibit show floor but are NOT allowed to wait in line at any booths before the show opens to the general public at 11am. If an Exhibitor is found attempting to shop at another booth during the VIP hour, their wristband will be removed and they will be asked to leave.\

Exhibitor Credential Allotments will be held at Will Call under the name of the person who signed the booth contract.

To add or change employee names for Will Call, please send the NAME, EMAIL, and CREDENTIAL TYPE to Liz (elizabeth.wachs@complex.com) and Christine (christine.choi@complex.com) by November 1, 2024.

Will Call is located in the West Hall of the Las Vegas Convention Center.

VIEW WILL CALL MAP HERE

• Aerosol cans containing flammable gasses or liquids are prohibited. Only empty containers may be placed on display.
• Flammable liquids, solids or gasses are prohibited inside the building unless prior review and approval is obtained.
• If you are planning on using spray for your exhibit:
• We recommend spraying as many items as possible off site prior to arriving for load in.
• If you need to spray paint during load in, make sure your spray paint is indoor water based spray paint.
• All spray painting must be pre-approved by show management. Please reach out to elizabeth.wachs@complex.com.
• No spray painting will be allowed on event days.
• All Freeman walls that are directly spray painted on will be subject to refurbishing fees. Please see the Freeman Kit for more details.

• No one under the age of 18 will be allowed on the show floor during load in and load out.
• ComplexCon is an all ages event during event hours. Any attendee 6 years of age and older must have a ticket to attend.

All aisle space belongs to ComplexCon show management. No exhibit or promotional materials will be allowed to extend beyond the space allotted to the exhibitor.

All exhibiting companies are required to be in compliance with the Americans with Disabilities Act (ADA). Information regarding ADA compliance is available from the U.S. Department of Justice ADA Information Line (800) 514-0301 and from the ADA website.

Examples of How to Design an ADA-Compliant Exhibit

• Make exhibits wheelchair accessible by ramping raised exhibit flooring without extending a ramp into the aisle. Note: a standard wheelchair ramp should have a grade no steeper than 1:12. This means that for every inch of rise (change in height), there should be 12 inches of run (change in length).
• Ramp the entry or use hydraulic lifts to trailer exhibits
• Avoid double-padded plush carpet to ease mobility device navigation
• Provide the same attendee experience on both levels of a two-story exhibit
• Offer a signer or other auxiliary hearing-impaired apparatus for sound presentations or have a printed copy of the presentation available.
• Run an audio presentation for people with sight problems.
• Arrange touch screen displays at a height to accommodate a person sitting in a wheelchair.

Service Animals

Under ADA’s regulations, the definition of “service animal” is limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability.

Under the ADA, “comfort,” “therapy,” or “emotional support” animals do not meet the definition of a service animal.

• Service animals are always welcome. Refer to the Americans with Disabilities Act for the definition of a service animal.
• Permission for any animal to appear in a show or booth must first be approved by show management, then by the LVCC.
• It is the animal owner’s responsibility to clean up after the animal while on facility property.
• Animals, with the exception of fish, are not allowed in the building overnight.
• A separate certificate of insurance in the amount of $1 million combined single limit bodily injury and broad-form property damage coverage, including broad-form contractual liability, naming the LVCVA as additional insured must be provided.

Show management and the LVCCmust approve the use of balloons.

Indoors

• Helium balloons, including columns and arches, must be tethered.
• Helium gas cylinders used for refilling must be secured in an upright position on ANSI-approved (American National Standards Institute) fire prevention stands with the regulators and gauges protected from potential damage.
• Overnight storage of helium or compressed air cylinders in the building is prohibited.
• Helium balloons may not be used for handouts. Blimps may not be flown around the exhibit hall.

Outdoors

• Moored balloons including hot air balloons and kites, are permitted on property with the following conditions:
• Must have approval from show management and your CSM.
• Balloons/kites must be moored and can only be used for displays.
• Balloons/kites must not exceed the height of the building.
• Hot-air balloons that are inflated and standing must have an FAA-certified pilot, with a commercial rating for lighter-than-air aircraft with the balloon at all times.

An exhibitor has the option of contracting the setup of their booth or setting up the booth themselves. If an exhibitor opts to set up their own booth, the individuals doing the setup must be full-time employees of the exhibiting company and able to provide credentials. All persons must comply with the Occupational Safety and Health Administration (OSHA) safety standards at all times.

Any show appointed and/or exhibitor appointed company providing a service and/or supervision during conventions, trade shows and events at the facility must obtain an annually issued EAC permit and comply with the following:

• Annual Contractor Fee: $250

Certificates of Insurance (COI) — Requirements and Sample COI

• General liability in the amount of $2,000,000 combined single limit bodily injury and broad form property damage coverage, including broad form contractual liability.
• Automobile liability in the amount of $2,000,000 for any auto and/or hired and non-owned.
• Workers’ Compensation Coverage in the state of Nevada with a minimum of $2,000,000 limit. If the home state of the contractor does not have a reciprocal agreement with the state of Nevada, contact employers to obtain proper coverage. Phone 888-682-6671 or www.employers.com.
• Apply for EAC permit.

To report an emergency, call 702-892-7400.

• Customer safety staff is trained to handle emergency situations. The Customer Safety Department is operational 24 hours a day and becomes the communications center and command post in the event of an emergency.
• The CSM is responsible for keeping show management and OSCs informed of decisions relating to emergency events in progress.
• All emergencies should be reported to the Customer Safety Department first.
• Dialing 911 will delay the response by medical personnel who may not be able to find or get to the location of the emergency.
• Report via text message: Text LVCC and your message to 78247.

• All means of entrance and exit must be free from obstruction at all times.
• Any individuals observed blocking, taping or propping open a door with any type of object and/or leaving the door unsecured, will be trespassed from property.
• Each hard-wall booth must be a minimum of nine inches from the booth line for access to electrical.
• No storage of any kind is allowed behind booth or near electrical service. A one-day supply of product is permitted within but cannot be stored behind the booth.
• All fire extinguishers and emergency exits must be always visible and accessible. Should this equipment be within a booth or exhibit due to the layout of floor space, additional signage indicating fire equipment location(s) (extinguisher, hoses, etc.) will be necessary, along with accessibility being maintained at all times.
• When requested, areas enclosed by solid walls and ceilings must be provided with approved smoke detectors that are audible outside the area of the booth. A fire watch may be required. (See Multilevel and/or Covered Exhibits for more information.)
• Exhibit booth construction shall meet the requirements.
• The upper deck of multilevel exhibits that is greater than 300 square feet (28 sq. m) will need at least two remote means of egress.
• The upper deck, if occupied, must have a live load capacity of 100 pounds per square foot.
• All materials used in exhibit construction, decoration or as a temporary cover must be certified as flame retardant, or a sample must be available for testing.
• Materials that cannot be treated to meet the requirements may not be used.
• Construction and demolition of multilevel booths and exhibits require compliance with OSHA fall protection regulations for general industry requirements.
• Any single-level exhibit over 1,000 sq ft must submit a booth plan to the Safety and Fire Prevention Office for approval. Please submit plans to .
• All electrical wiring must be installed per National Electrical Code® (NEC) standards.
• Use of halogen fixtures must comply with our halogen lamp restrictions.
• Model/modular home displays in trade shows must be reviewed with the CSM. In addition, a floor plan of the model/modular home must be submitted to the Safety and Fire Prevention Office.
• Vehicles in the building for loading or unloading must not be left with engine idling.
• Except for equipment that uses LPG (propane) or natural gas as fuel, compressed gas cylinders, including LPG, and all flammable or combustible liquids are prohibited inside the building. Any other exceptions require prior approval by the CSM and the Safety and Fire Prevention Office. Overnight storage of LPG, natural gas as fuel or compressed gas cylinders is prohibited in the building. Any use of LPG on property must be approved prior to arrival by the Safety and Fire Prevention Office.
• The travel distance within the exhibit booth or exhibit enclosure to an exit access aisle shall not exceed 50 feet.
• A one-day supply of giveaway disposable lighters may be kept in the booth.
• Candles may be used for decorative purposes for events with food service (one candle per table) where the candles are supported by/on substantial noncombustible bases located to avoid danger of ignition of combustible materials. Candle flames shall be protected and enclosed so that if the candle were to tip over, there would be no risk of fire. The Safety and Fire Prevention Office has final approval to determine if a candle meets the above criteria. Candles may not be left unattended while lit.

VEHICLES ON DISPLAY

• Fuel-tank openings shall be locked or sealed in an approved manner to prevent escape of vapors. Fuel is limited to one-quarter its tank or five gallons of fuel, whichever is less.
• At least one battery cable shall be removed from the batteries used to start the vehicle engine, and the disconnected battery cable shall then be taped. Batteries required to demonstrate auxiliary equipment shall be permitted to be kept in service.
• Auxiliary batteries not connected to engine starting system may be left connected.
• Electric and hybrid vehicles shall have their operating batteries disconnected whenever possible.
• External chargers or batteries are recommended for demonstration purposes.
• No battery charging is permitted inside the building.
• Combustible/flammable materials must not be stored beneath display vehicles.
• Fueling or defueling of vehicles is prohibited.
• Vehicles shall not be moved during show hours.
• 36 inches of clear access or aisles must be maintained around the vehicle.
• Vehicles must be a minimum of 20 feet from exit of door or exit pathway.
• There shall be no leaks underneath vehicles.

NOTE: For any questions or exemption requests, please contact your convention services manager.

The Las Vegas Convention and Visitors Authority and Clark County Fire Code prohibit flammable liquid, gasses, or solids in the Las Vegas Convention Center. Reasonable accommodations can be made for items that are for demonstration purposes.

LIGHTERS

• Storage of lighters in a booth is prohibited.
• For display: Disposable lighters on display is allowed.
• For demonstration: Requires an open flame permit from Clark County Department of Building and Fire Prevention. Clark County Permit.
• For giveaways: Exhibitors can keep a one-day supply of lighters in the booth, if giving away lighters to attendees.

TORCHES

• For display: Butane/propane torches for display must be empty of fuel.
• For demonstration: Requires an open flame permit from Clark County Department of Building and Fire Prevention. Clark County Permit.
• REFILL CONTAINERS/CANISTERS
• Fuel refill containers on display must be empty. This includes all butane or propane refill tanks and containers of lighter fluid.
• All other flammables on display (such aerosol spray cans) must be empty display models.
• Applications for open flame permits can be submitted online Clark County Permit or by email at permits@ClarkCountyNV.gov.
• Select the box labeled Candles and Open Flames and fill out the required information prior to submitting. If you need assistance, please contact the LVCVA Safety and Fire Prevention Office for assistance, (702) 892-7413.

• Use of all fog machines must be pre approved by the Safety and Fire Prevention Office. A demonstration of the fog machine and its intended use must be given to the office at least 48 hours in advance.
• The fog machine must be UL listed or equivalent (for its intended use).
• Fog-generating fluids must be non hazardous and stored in the original containers that were provided by the manufacturer. The safety data sheet for fog fluid must be sent to the Safety and Fire Prevention Office for approval in advance of the event move-in.
• The SDS must always remain in the booth/event location.
• The facility reserves the right to limit the amount of haze produced by a show.

Las Vegas Food & Beverage retains the exclusive right to provide, control and retain all food and beverage services within the LVCC. Outside food and beverage are not permitted without prior approval. Fees may apply.

Preparation Within Exhibits

Whenever food or beverage is prepared within an exhibit, a Food and Beverage Sampling/Onsite Preparation Approval Form must be completed and emailed to foodprepandsample@lvcva.com. Approval from both LVCVA and the Food & Beverage Division must be received prior to finalizing your plans.

Exhibition and Display Cooking

Temporary exhibition and display cooking are only permitted within the limitations given below.

• All cooking appliances shall be listed or approved by a nationally recognized testing agency, e.g., Underwriters Laboratories, Inc., American Gas Association.
• All cooking equipment is to be operated according to the manufacturer’s operating instructions. Equipment listed or designed for outdoor use shall not be used indoors.
• All multiple-well cooking equipment using combustible oils or solids and cooking surfaces, i.e., grills that exceed 288 square inches (2 square feet) that produce grease-laden vapors, must have a fire-extinguishing system installed and an exhaust duct system complying with the currently adopted Mechanical Code.
• All single-well cooking equipment (deep-fat fryers) and operations using combustible oils or solids shall meet all the following criteria:
• Metal lids sized to cover the horizontal cooking surface are to be provided.
• The cooking surface is limited to 288 square inches (2 square feet).
• The equipment shall be placed on a noncombustible or limited combustible surface. Examples include concrete floors and fire-retardant-treated (FRT) plywood. The noncombustible surface must extend three feet in front of the fryer.
• The fryer is to be separated from all other equipment by a distance not less than 24 inches.
• These cooking displays must be separated from all other combustibles by a distance not less than 10 feet.
• The volume of cooking oil per appliance is not to exceed three gallons.
• The volume of cooking oil per booth is not to exceed six gallons.
• Deep-fat fryers shall be electrically powered and have a shut-off switch.
• Other appliances for exhibition cooking shall also be limited to 288 square inches (2 square feet) in area. Examples: induction cooktops, ranges, electric warmer, single- ranges or multiple- burner ranges.
• A minimum of one Class-K fire extinguisher shall be located within 30 feet of each deep-fat fryer and each grill or other appliance producing grease-laden vapors.
• A minimum of one Class 2A-30BC fire extinguisher shall be located within each booth with additional or other display cooking, such as baking, sautéing, braising, stir frying, convection. cooking, warming of food, and all other like applications.
• Solid fuels, including charcoal and woods, are prohibited within exhibit halls.

NOTE: For any questions or exemption requests, please contact your convention services manager.

FOOD SAMPLING

The Southern Nevada Health District enforces regulations for the sampling of food during trade shows. A Food and Beverage Sampling / Onsite Preparation Approval form must be completed and emailed to foodprepandsample@lvcva.com by exhibitors who are giving away free food or beverage. Approval from both the LVCVA and the Food & Beverage Division must be received prior to finalizing your plans.

Once the form has been submitted, a member of the Las Vegas Food & Beverage management team will contact you.

• All items to be given away are limited to sample sizes.
• Nonalcoholic beverages: 3 oz.
• Food items: 2 oz.
• Any food or beverage items not directly manufactured by the exhibitor must be purchased from and supplied by our exclusive food and beverage provider.
• If sampling of open food or beverage is conducted at a booth, then both a hot-water hand- washing station and a sanitizing station will be required.
• Hand washing and sanitization stations may be purchased through the food and beverage division or provided by the exhibitor. If provided by the exhibitor, contact the Southern Nevada Health District.
• Hot water for handwashing will be provided. Hot-water refill station(s) will be available on the show floor. Check with show management for the location(s).
• If any alcoholic beverages are to be served, exhibitors must contact our Food & Beverage Division for approval and follow the Nevada Department of Taxation guidelines regarding liquor at trade shows. All alcoholic beverages must be served by our bartenders/servers who are TAM certified. Some exceptions may apply.

If you have any questions, contact the LVCVA’s Food & Beverage Division at 702-943-6779 or email exhibitorcateringlvcc@sodexo.com.

• Exhibitors may hand carry their merchandise from a privately-owned vehicle.
• All vehicles must be parked in a parking lot; no curbside parking allowed.
• The use of hand carts and dollies is not allowed.

• It is the responsibility of the EAC and anyone erecting a structure to ensure that all rules within this section are followed. The EAC has the responsibility to work with the client to ensure booth plans, as required by this section, are submitted to the Safety and Fire Prevention Office no later than 30 days before the first day of move-in for the event. Plans used for prior shows must be resubmitted for approval each time for the upcoming show.
• Multilevel or covered areas − Definitions:
• Multilevel – Any occupied second story or greater, which is accessible by an approved means of egress.
• Covered Area – Any area that covers the exhibit space and prevents the building fire sprinkler system from discharging water unobstructed to the floor. This will include single- story exhibits with ceilings, upper-deck exhibits, roof, overhead lighting installations, and any materials hanging or installed overhead that are not recognized as acceptable for use under fire sprinkler systems by fire code.
• Means of Egress – An approved stairway or ramp constructed to the specifications of the code used for access and exiting.
• Multilevel or covered contiguous areas in excess of 1,000 square feet are required to have a fire sprinkler system installed under the entire area and every level of the exhibit only when the following conditions apply:
• The exhibit is used in an event where the duration is seven calendar days or longer.
• The exhibit contains display vehicles.
• The exhibit contains open flame.
• The exhibit contains hot work.
• Any upper-deck area to be occupied must have an approved plan with an engineer stamp registered in the state of Nevada.
• Multilevel areas that are greater than 300 square feet or will occupy more than nine persons shall have at least two remote means of egress.
• Means of egress shall be of an approved type and constructed to the requirement of the code.
• Spiral stairs are not allowed. Spiral stairways are not an approved means of egress for areas occupied by the public, visitors, or clientele.
• Exemption: Areas less than 250 square feet shall have a 6 3/4-inch minimum clear tread depth at a point 12 inches from the narrow edge. The riser shall be sufficient to provide a headroom of 78 Inches minimum, but riser height shall not be more than 9 1/2 inches. Minimum stairway clear width at and below the handrail shall be 26 inches.
• Exhibits with multilevel or covered areas exceeding 300 square feet in size will require the installation of battery-operated smoke detectors. Any covered area that is also enclosed will require the installation of battery-operated smoke detectors regardless of the size of the area. All smoke detectors will emit an audible alarm that can be heard outside of the area.
• Any single-level exhibit over 1,000 square feet or exceeding 300 square feet of contiguous covered area (see “covered area” definition above) and all multiple-level exhibits must submit a booth plan to the Safety and Fire Prevention Office for approval. Plans must be submitted in CAD format via email to boothplans@lvcva.com.
• Under certain circumstances, it may be deemed necessary by the Safety and Fire Prevention Office to require a fire watch for an exhibit.

Note: For any questions or exemption requests, please contact your convention services manager.

All outdoor exhibits are subject to Clark County Building and Fire Codes. It is the responsibility of the exhibitor EAC to ensure all codes are met pursuant to Clark County code sections 22.02 and 22.04, and Clark County fire code section 13.04.

Clark County Fire Permit is required when:

• Temporary structure footprint is greater than 2,500 square feet and is constructed outdoors. Drawings prepared by a registered design professional with third-party inspections will be required for the permit.

• Parking lots used for exhibits that will have tents, pavilions, trailers or sprung structures must have a 24-foot perimeter aisle for fire and emergency vehicle access.
• Outdoor exhibits must have an approved floor plan. Booths that have tents, pavilions, trailers or sprung structures must be on a 10-foot-wide aisle.
• Temporary restroom facilities may be required for outdoor exhibits.
• Open trash containers/boxes are required when parking lots are used for exhibits. If containers are ordered through the facility, lessee will incur trash removal charges.
• For any temporary assembly structures see Multilevel and/or Covered Exhibits (Outdoor)
• All banner material used outside must be made of mesh material with a minimum of 30% pass through or slatted to allow for air to flow through.
• Installation and dismantling of tower cranes require a 300-foot clear zone. All tower cranes require FAA approval.
• If pouring a subfloor made of concrete onto the asphalt, Visqueen must be used under the pour and the surrounding area. Bonding agents are prohibited.
• All other poured concrete requiring framework (curbing, walls, etc.) will use 16 penny nails with wire to mount and secure all batter board, bracing, etc., in asphalted areas. Square, round or other standard stakes are not permitted to secure framework in asphalted areas. Mechanical forms are preferred. LVCVA exterior engineers are available for clarification.
• Reference Food & Beverage - Preparation Within Exhibits for information on exhibition and display cooking.
• Reference Fire and Safety Exhibit Guidelines for information on propane usage and storage.
• Any fuel storage greater than 10 gallons of gasoline or 60 gallons of combustible liquid (e.g., diesel) on property will require a Clark County Permit.
• Any exterior water use during shows will be metered. Please contact the CSM for coordination.
• LVCVA management reserves the right to make any changes on site that are deemed necessary without advance notice, for safety concerns.

Tents and Canopies

All outdoor tents and/or temporary structures must be installed by facility approved EACs and must submit and receive an approved staking plan before staking can occur. Staking plans should be submitted 30 days prior to staking@lvcva.com.

• All tents (a structure that is covered with a soft top and soft sides) greater than 400 square feet require a Clark County Permit. They must also have a 2A40BC fire extinguisher that has a current Nevada state inspection tag.
• All canopies (covered with a soft top but no sides) greater than 700 square feet require a Clark County Permit. They must also have a 2A40BC fire extinguisher that has a current Nevada state inspection tag.
• Self-installed pop-up canopies requiring either weights or stakes must be lowered every evening at close of show and, depending on weather conditions, may need to be taken down; to be determined by facility on site.

Staking

• All staking needs to be drilled; no hand staking is permitted.
• Anchoring or staking into concrete is prohibited property wide.
• Trenching or digging is not allowed into the asphalt without the prior approval from a CSM; please contact staking@lvcva.com for approval.
• Final on-site staking approval must be obtained by the Facility Maintenance Department before any drilling and staking may begin.
• The asphalt must be returned to its original condition. LVCVA standards are:
• Backfill existing hole(s) with clean, fine-type sand. Tamp to within a four-inch minimum of grade surface.
• Fill rest of hole(s) with Aquaphalt® or equivalent and tamp until solid.
• Cover areas approximately two inches around patched hole with a good grade of plastic- type asphalt sealer with a maximum drying time of two hours.
• Staking in Orange lot is limited and strictly enforced.
• West Hall – All staking will not exceed 40 inches in depth. If additional anchoring is necessary, weights will be required.
• Staking in Yellow lot is prohibited.

• All truss structures require plans to be submitted to Safety and Fire Prevention 90 days in advance and must meet ANSI regulations E-1.21. Depending on size, attachments and weight, the facility may require a third-party engineer’s stamp of approval. The engineer’s stamp of approval must include wind load and seismic load. This will be at the exhibitor’s expense. Please send to boothplans@lvcva.com.
• If an exhibitor(s) has their own ballast (weight), but it is deemed insufficient by the facility, they must procure additional ballast from a local source and/or the show’s OSC at their own expense.

• The current parking fee is $15 per space, with in and out privileges. Cash or credit cards are accepted. Anyone leaving the property and planning to return the same day can show their paid parking receipt for reentry. Reentry is subject to availability.
• Vehicles taking up more than one standard parking space will be charged accordingly upon entry.
• Overnight parking is prohibited on property. Vehicles left on the property overnight will be towed at the owner’s expense.
• Vehicles must fit within two parking spaces, lengthwise.
• Individuals with special parking situations or concerns should inquire at the Traffic Office for assistance at 702-892-7400.
• All parking attendants and traffic control personnel will be provided by the LVCVA for standard traffic operations.
• Vehicles must be parked in a marked parking space.
• Paid parking dates are determined by building activity. If other shows are in the building at the same time, paid parking could be in effect during your move-in/move-out period. Check with your CSM for paid parking dates

For assistance with Clark County Building and Fire Prevention permitting, contact the Safety and Fire Prevention Office at 702-892-7413 or boothplans@lvcva.com.

Permits from Clark County Building and Fire Prevention are required for the following:

Clark County Building and Fire Prevention also provides blanket permits for multiple exhibitors applying for the same permit at the same show for: hot works, spray and dipping booths, cryogenic fluids, and compressed gasses. A blanket permit must be submitted to the Clark County Building and Fire Prevention office by show management. Click here for more information.

The use of Segways®, skateboards, hoverboards, scooters and all other devices not approved as ADA required mobility devices are not permitted on property.

Note: For any questions or exemption requests, please contact your convention services manager.

The LVCVA retains the right to regulate the volume of any sound, whether it be music, voice, or special or artificial effects to the extent that the same interferes with other lessees within the facilities.

• Fuel-tank openings shall be locked or sealed in an approved manner to prevent escape of vapors.
• Fuel tanks shall not contain more than one-quarter their capacity or more than five gallons of fuel, whichever is less.
• At least one battery cable shall be removed from the batteries used to start the vehicle’s engine, and the disconnected battery cable shall then be taped.
• Auxiliary batteries not connected to engine’s starting system may be left connected.
• Electric and hybrid vehicles shall have their operating batteries disconnected whenever possible.
• External power is recommended for demonstration purposes.
• Battery charging is not permitted inside the building.
• Combustible/flammable materials must not be stored beneath display vehicles.
• Fueling or de-fueling of vehicles is prohibited.
• Vehicles shall not be moved during the show and will remain off while freight doors are closed.
• 36 inches of clear access or aisles must be maintained around the vehicle.
• Vehicles must be a minimum of 20 feet from exits or exit pathways.
• Vehicles placed in lobbies and meeting rooms must have approval of the CSM.
• Visqueen must be used under vehicles on display in lobbies and meeting rooms.

Electric Vehicles

• EVs are not allowed to be charged indoors.
• Any EVs brought into the building must have prior approval. Specifications of the battery and vehicle must be submitted to the Safety and Fire Prevention Office at boothplans@lvcva.com.
• Click here to complete and submit the Electric Vehicle Form.

• A personal or concealed weapon of any type is not permitted anywhere on the campus of the LVCC.
• Nevada Revised Statute 202.3673 prohibits concealed weapons of any type on facility property.

Freeman

• Freeman is our official show contractor and is responsible for building out the show.
• They offer an array of helpful services and are the exclusive provider for material handling (warehouse storage and on site load in), electrical, rigging, and forklift and cart usage.
• Exhibitors may employ an Exhibitor Appointment Contractor (EAC) to manage labor, but we do recommend exhibitors utilize Freeman for the labor when possible.
• The show is a union show, so all labor must be appropriate union labor, either through an EAC or Freeman

IMPORTANT FREEMAN LINKS

• QUICK FACTS
• FREEMAN ONLINE
• SHIPPING & MATERIAL HANDLING
• HARDWALL PACKAGES & BUILT IN STORAGE
• LABOR
• ELECTRICAL
• FURNITURE & FLOORING

EXCLUSIVE VENDORS:

FOOD & BEVERAGE

• Sodexo Live!
• *Early Pricing Deadline: October 17, 2024

INTERNET / WIFI

• COX Business
• (702) 943-6500
• *20% Early Ordering Discount – Final order and payment must be received 30 days prior to the listed event start date.
• *A 20% Expedite Fee will be applied to any order placed 72 hours or less before the listed event start date.

SAFETY & FIRE PREVENTION

• Las Vegas Convention Center - (702) 892-7413

PREFERRED VENDORS:

BOOTH SECURITY

• JRM

PRINTING - LARGE FORMAT WALL VINYL

• Mighty Printing - info@mightyprinting.com
• Booth Printing Info & Costs
• *Early Pricing Deadline: TBD

AUDIO / VISUAL

• Freeman AV
• *Early Pricing Deadline: October 17, 2024

EXHIBITOR INSURANCE

• Rain Protection

INTERNATIONAL FREIGHT FORWARDER / U.S. CUSTOMS BROKER

• PIBL, Inc.

The safety of all attendees is our highest priority. If your booth causes a disruption that is deemed unsafe, security may have to shut down your booth space to attendees. To avoid this, please let us know when you will be anticipating crowds and what product you will be releasing so we can work with security on the best plan of action.

Exhibitors need to be aware of the following event security measures:

• Security will be on site at all times to assist you during all aspects of ComplexCon.
• Everyone must wear their ComplexCon wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, press, staff, and crew.
• A fully operational security team following our vetted procedures is in place at ComplexCon.
• Bag checks will occur when entering or exiting ComplexCon.
• Walk-through or hand held scanners will be used during entrance to ComplexCon.
• Any CCTV in operation at ComplexCon is monitored and recorded.
• Uniformed and undercover security may be in attendance at ComplexCon.
• Uniformed and undercover Police may be in attendance at ComplexCon.
• Canine Security and Detection may be used in or around ComplexCon.

Everyone at ComplexCon should be mindful of the following:

• Keep personal property with you at all times and do not leave any items unattended.
• If you see something, say something: report anything that looks unusual, suspicious, or out of place to ComplexCon staff or security immediately.
• Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and security at all times.
• Behave in accordance with the ComplexCon Code of Conduct.
• Carry a valid form of photo ID at all times.

Thank you for your cooperation in helping us ensure a safe experience for everyone.

By now you should have arranged for insurance coverage to protect your exhibit and product against damage or loss from the time it leaves your premises until it returns.

• Unpack product as close to the Show opening as possible. At the close of the Show, we suggest that you stay at your booth until these valuables are repacked
• Treat especially valuable goods such as prototypes as irreplaceable. If they truly are one‐of‐a kind, hire security. Under no circumstances should such goods ever be left unattended. TVs, laptops, and other electronic devices are particularly vulnerable to theft
• Keep close tabs on personal items (cell phones, purses, laptops, backpacks, etc.)
• Do not put articles of any value in a container marked “EMPTY STORAGE”, or behind booth
• Exhibitor personnel must wear official Show Exhibitor wristbands at all times during move‐in, show days and move‐out. Please do not give Exhibitor Badges to anyone other than your full time employees as they will be traced back if abused. Remove all badges from the building when you leave on your last day there. Badges left behind are often abused by unauthorized personnel so do not leave them in your booth or discard on the floor
• At the close of business each day, cover all display tables. This establishes a barrier to curiosity seekers and other would‐be thieves from selecting such items to steal at a later time
• Immediately report to security, or Show Management, the presence of any unauthorized visitors, or suspicious activity on the show floor.
• Secure all valuables as the show closes! Pack and label product and remove them, or put them in the Security Command Post for outbound freight, or hire Security until you can secure them properly.
• It is essential that exhibitor personnel remain in their exhibit areas until their display materials are secured. All small articles which can be easily picked up should be securely packed before you leave your booth after the Show closes. Remember, during teardown, stay with your exhibit until your empty cartons are delivered and your goods are packed, sealed and properly labeled.
• Do not leave material in your booth unlabeled at any time during move‐out because many things could happen: it may be presumed abandoned; mistaken for trash; or one of your neighboring booths might label it in error!
• Don’t Leave Your Booth Unattended Until Your Merchandise Is Secure.

Our objective is to make your show experience as worthwhile and profitable as it can be. Adhering to these simple security recommendations will go a long way to ensure your success!

ComplexCon is not responsible for items lost or stolen from your booth during or after show hours. We provide security that watches the venue overnight - however, if you would like to book additional security for your booth during show hours or after show hours, please contact:

If you would like to hire a security guard for your booth during show hours, please submit the JRM Security Form:

Booth Security Order Form

Exhibitors may bring in an outside Security Company as long as the Security Company is vetted and the security plan is pre-approved by ComplexCon security management. Exhibitors must provide Exhibitor Wristbands to the outside security company from their allotment. No additional credentials will be provided.

If you would like to bring in an outside security company, please submit the request below no later than November 10:

Outside Security Vendor Request Form

If you have valuable or one of a kind, irreplaceable items - we highly recommend that you remove them from your booth when you leave the venue & store them in a secure location. You may also contact a ComplexCon staff member about access to secure overnight storage.

If you have an item that is too large to move to a secure location, we recommend hiring additional security.

QUEUE LINES AND CROWD CONTROL

If you anticipate your activation drawing a big crowd or a line, then you must plan ahead by ordering security for crowd control and extra space for queue lines, and stanchions for line management. Because of fire marshal rules, we cannot have long lines blocking the aisles so you may need to purchase additional booth space to account for long queue lines. If security needs to be called on site because of crowd control issues, then the exhibitor will be billed for those charges so please make sure to order security ahead of time to take advantage of the early discounted pricing. Please contact your ComplexCon sales representative if you have questions or need to purchase additional space for queue lines.

Talent may bring in their own booth security as long as the Security Company has been properly vetted and the Security Company and plan is approved by ComplexCon Security Management. All requests must be submitted by November 10, 2024. If approved, the Talent must provide the Security Company with Wristbands from their pre-determined wristband allotment. No additional credentials will be provided so please plan accordingly.

Outside Security Vendor Request Form - TALENT

Sodexo Live! is the exclusive food and beverage provider at the Las Vegas Convention Center and is looking forward to serving all your catering needs. As such, Sodexo Live! is responsible for the safety of all food and beverage consumed, prepared and dispensed on property. At times, specific business needs will require an exception to this exclusivity therefore the following guidelines have been provided.

Food and Beverage Sampling Policy and Guidelines

As our preferred payment provider for ComplexCon, Chase Payment Solutions℠ is bringing its leading point of sale technology to the show floor, powering checkout for several influential merchants at this year’s event, including Louis de Guzman, Savior Worldwide, and Rokstar Chicken.

Chase Payment Solutions empowers small- and medium-sized business to accept payments in-store, on-the-go, at events and online with a robust suite of products - all backed by the trusted security, reliability and scale of the #1 bank in the U.S.¹

Never miss a sale and accept credit cards anytime, anywhere in the U.S. with Chase Payment Solutions. Plus, enjoy additional benefits like:.

• Improved cash flow with faster funding, as soon as same-day, at no extra cost²
• Fair, competitive payment processing pricing with no hidden fees and special rates for high volume businesses
• Fortress-level security from the #1 primary bank and merchant acquirer by purchase volume for small businesses in the U.S. ¹˒³

Get Started with Chase

• Learn more about Chase Payment Solutions and our in-person and online payment products. Or connect with a Payments Advisor to customize a solution for your unique business needs: Chase.Payments@chase.com.

Limited Time Offer: Get $100 off the Chase Point of Sale (POS)℠ Terminal when you use code CHASEPOS at checkout.⁴

¹JPMorgan Chase 2023 Annual Report

²Payments processed, approved, and completed by 5 PM Pacific Time (PT) / 8 PM Eastern Time (ET) are eligible for same-day deposits, 6 days a week, excluding Saturdays. All deposits are subject to the applicable Terms of Service, including risk assessment and fraud monitoring, which may result in delays. Payments processed, approved and completed by 5 PM PT / 8 PM ET, Sunday through Friday (including holidays), will be deposited into the business owner's Chase business checking account that night. Payments processed, approved and completed by 5 PM PT / 8 PM ET on Saturdays will be deposited into the business owner's Chase business checking account Sunday morning by 7:30 AM ET. There is no additional cost for same-day deposits, but standard rates and fees will apply for business checking and payment processing. Customers qualify for same-day deposits upon sign-up when processing payments through an eligible Chase Payment Solutions℠ or Chase Integrated Payments product and depositing into a Chase business checking account. Same-day deposits are available in the U.S. only. Additional exclusions may apply.

³Nilson Report, March 2024

⁴This offer is for $100 off the purchase price of a Chase Point of Sale (POS)℠ Terminal. Promotion available for approved Chase Payment Solutions℠ customers only. The offer is valid through 11:59pm PT on December 31, 2024. Limit one per business relationship, regardless of the number of business locations. Not redeemable for cash (cash value = $0.00) and may not be applied to previous purchases, exchanges or returns. Employees of JPMorgan Chase Bank, N.A. and our affiliates are not eligible. Offer not valid with any other offer and subject to change without notice. Use promo code CHASEPOS at checkout on the Chase Payment Solutions Equipment website powered by Maxwell.