FAQ

General

Who is the organizer?

• ComplexCon is brought to you by Complex. Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale.

What is ComplexCon?

• ComplexCon is a groundbreaking festival and exhibition that brings together music, style, sneakers, pop culture, art, food and innovation. A weekend where creative minds converge to celebrate the latest trends and ideas shaping our culture, the festival features exclusive releases from the most influential brands, immersive experiences, thought-provoking panel discussions and electrifying performances. ComplexCon is a must-attend event for enthusiasts and industry leaders alike. We invite you to join our community and experience the future of pop culture this November 16-17 in Las Vegas, NV.

Who is this year’s artistic director?

• Artists will be announced leading up to ComplexCon. Follow @ComplexCon on Twitter and Instagram for up-to-the-minute updates. You can also head to ComplexCon.com.

Where is ComplexCon?

• Las Vegas Convention Center West Hall
  300 Convention Center Dr, Las Vegas, NV 89109

When is ComplexCon?

• Saturday, November 16 & Sunday, November 17, 2024
• Cactus Jack VIP & VIP | 9 AM - 9 PM
• General Admission | 11 AM - 9 PM
• Marketplace closes at 7pm
• Main Stage starts at 7pm

Do I need to bring cash?

• No, most exhibitors will accept credit cards and there will be ATMs available onsite.

What should I expect at ComplexCon?

• ComplexCon is an immersive ever-evolving platform giving attendees an insider's look into the world of pop culture. Combining elements of a festival and an exhibition, bringing together diverse aspects of pop culture and digital interests into a real-life experience. 
• ComplexCon offers attendees the opportunity to engage with and learn from some of the most fascinating minds in pop culture, while enjoying live musical performances, exploring the curated marketplace to shop limited edition goods, and experience cutting-edge technology, interactive and innovative art pieces that bridge the gap between the digital and physical worlds.
• Get the best of both worlds—a festival atmosphere with music and entertainment, and an exhibition where you can explore the latest trends, technologies, music, and artistic creations.

Who are the guests?

• Artists, exhibitors and special guests will be announced leading up to ComplexCon. Follow @ComplexCon on Twitter and Instagram for up-to-the-minute updates. You can also head to ComplexCon.com.

Will Guests interact with fans?

• We’re expecting several high-profile special guests at ComplexCon but any interaction with fans is solely at their discretion.

Can I take pictures?

• Yes, for the most part, you’re welcome to take pictures and videos at ComplexCon. Note that recording (including live-streaming apps) and flash photography are not permitted in panels, performances/concerts or screenings. Please understand that guests may or may not pose for photographs with fans. Guests have a right to their privacy and if they ask not to have their picture taken, please respect their wishes. We reserve the right to deny entry or remove from ComplexCon any person who in our sole and absolute discretion is behaving or threatening to behave in a manner which we reasonably consider to be disruptive to ComplexCon.

Will I be on camera?

• ComplexCon attracts local, national and international press. In consideration for being admitted to ComplexCon, attendees understand and agree that they may be recorded (by audio, visual and/or other means) (“Recording”) for exhibition and use in all media now known or hereafter devised worldwide in perpetuity.
• Attendee also hereby: (1) releases Complex and ComplexCon from any liability for loss or damage to persons or property, infringement of any right or any other claim or course of action of any kind; (2) authorizes and permits Complex, ComplexCon and its designees which include but are not limited to all parents, affiliates, sponsors, exhibitors and contractors, to use his/her name, voice, likeness and all reproductions thereof; and (3) agrees to comply with all rules and regulations of ComplexCon.

Is there a coat check?

• No, however lockers will be available onsite for rental during show hours. 

How do I reserve a locker?

• Lockers are in main concourse on Level 1.
• Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple), and Micro USB connectors to charge devices.
• Keep your hands free all day by reserving your own personal locker now. Plan ahead and secure your personal space with an in-locker mobile charger and know all your exclusive merch is safe. Reserve our lockers HERE.

Do you offer accessibility (ADA) services?

• Yes 
• Companions for those that require medical assistance need to buy a ticket. If your companion will be provided by a company, please email us at complexcon-ada@tenfiftyent.com so that we can help you make arrangements.  
• Please review the ADA Guide for more information as well as the LVCC Accessibility Information and Maps.

Does the event take place in an indoor or outdoor venue?

• The majority of the event takes place indoors and the Family Style Food Festival will be outdoors.

I want to get a booth at ComplexCon, how can I submit my brand?

• To submit your brand to exhibit at ComplexCon, you can submit your information here: https://stories.complex.com/complexcon-vendor-application/

Music

Will the stage be on the show floor?

• Yes, there will be a stage featured on the show floor.  The main stage will be located in a different hall of the LVCC.

Is a separate concert ticket needed?

• No, all tickets will allow access to the concerts at night, please note that access will be on a first come, first serve basis pending available capacity.

Who will be performing?

• Artists will be announced leading up to ComplexCon. Follow @ComplexCon on Twitter and Instagram for up-to-the-minute updates. You can also head to ComplexCon.com.

Health & Safety

All attendees agree to follow venue policies (including health and safety policies) and posted instructions while at the venue.  By purchasing a ticket, you agree to comply with all applicable federal, state, and local laws, ordinances, regulations, and the rules of the event organizers when attending the festival.  Policies may change according to local mandates. Additional details about our policies and procedures, and any relevant updates to safety standards by the state of California or CDC, will be posted here: ComplexCon.com.

Ticketing

Where and when do I pick up my will call tickets?

 

Who needs a ticket?

• You need to purchase a ticket in order to attend ComplexCon. All tickets shall be in the form of a wristband, which must be worn at all times while attending ComplexCon.
• All attendees age 6 or older need a wristband ticket (“Wristband”) to enter ComplexCon. Please note, ComplexCon Management recommends all individuals under the age of 18 attend with a parent or legal guardian. All individuals under the age of 13 must be accompanied by a parent or legal guardian at all times at ComplexCon.
• Please note, access to ComplexCon is subject to compliance with our Code of Conduct and our Terms and Conditions.

What is the refund policy?

• All Wristband sales are final. No refunds or exchanges. Wristbands are non refundable and non transferable. If you have misplaced your Wristband, you will be charged the full ticket price for a replacement. ComplexCon is a rain or shine event. The guest & artist lineup is subject to change.

Can I have my wristband shipped?

• Yes.  Shipping confirmations will be sent prior to the event.

I need help with my ticket, who can I contact?

• Please contact our ticketing team by visiting our Ticket Support Site and submitting a request.

What ticket types are offered?

NEW THIS YEAR! The CACTUS JACK VIP PASS

• Features x1 hotel room for Saturday and Sunday at Resorts World
• Exclusive Cactus Jack merch drop
• Two Hours of early access to both days of ComplexCon to cop first (starting at 9am - 2 hours before General Admission)
• VIP entry, bypassing all other lines
• Commemorative VIP box w/ exclusive ComplexCon collectibles, pins and more!
• Priority access to all panels and ComplexCon(versations)
• Premium viewing for  music performances  
• Passes to the Vegas Loop - from Resorts World directly to the LVCC
• And more!

VIP WEEKEND PASS

• Two Hours of early access to both days of ComplexCon to cop first (starting at 9am - 2 hours before General Admission)
• VIP entry, bypassing all other lines
• Commemorative VIP box w/ exclusive ComplexCon collectibles, pins and more!
• Priority access to all panels and ComplexCon(versations)
• Premium viewing for  music performances  
• Passes to the Vegas Loop - from Resorts World directly to the LVCC
• And more!

2 Day General Admission

• Entry into both days of ComplexCon
• Access to the concerts both nights
• Shop hundreds of Brands, Retailers, and Artists
• Exclusive Drops All Weekend 
• Curated Art Exhibits 
• ComplexCon(versations), Panels, and Live Podcasts
• Grab a bite at the Family Style food experience 
• And More!

Saturday General Admission 

• Entry on Saturday of ComplexCon
• Access to the concerts on Saturday night
• Shop hundreds of Brands, Retailers, and Artists
• Exclusive Drops All Weekend 
• Curated Art Exhibits 
• ComplexCon(versations), Panels, and Live Podcasts
• Grab at bite at the Family Style food experience 
• And More!

Sunday General Admission 

• Entry on Sunday of ComplexCon
• Access to the concerts on Sunday night
• Shop hundreds of Brands, Retailers, and Artists
• Exclusive Drops All Weekend 
• Curated Art Exhibits 
• ComplexCon(versations), Panels, and Live Podcasts
• Grab a bite at the Family Style food experience 
• And More!

I purchased a Cactus Jack VIP ticket, how can I book my hotel room?

• Resorts World will use the information you provided when purchasing your tickets to book your room.  For more travel information, please see the Travel section below.

Security

What if I am harassed?

• ComplexCon has a ZERO TOLERANCE POLICY for harassment of any kind. If a person engages in harassing behavior, ComplexCon Management/staff will take prompt action in any form they deem appropriate in their sole discretion, including expulsion from ComplexCon with no refund or compensation. This policy applies to EVERYONE at ComplexCon. Exhibitors, attendees, speakers, guests, professionals, media, staff, volunteers and security are all subject to the Anti-Harassment Policy. By using a Wristband and attending ComplexCon, Holder acknowledges and agrees that Holder has read and agrees to the ComplexCon Anti-Harassment Policy. 

What security measures are in place?

• The safety and security of our staff, exhibitors and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for ComplexCon.

• We have established a security room at ComplexCon to ensure effective communication and response.
• Everyone attending ComplexCon should be aware of the following security measures:
• Security will be onsite at all times to assist you during all aspects of ComplexCon.
• Everyone must wear their ComplexCon Wristband at all times. This includes exhibitors, vendors, attendees, guests (speakers, talent, artists), professionals, media, and staff.
• A fully operational security team following our vetted procedures is in place at ComplexCon.
• Bag checks may occur at ComplexCon.
• Walkthrough or hand held scanners may be used at ComplexCon.
• Any CCTV in operation at ComplexCon is monitored and recorded.
• Uniformed and undercover security will be in attendance at ComplexCon.
• Uniformed and undercover Police may be in attendance at ComplexCon.
• Canine Security and Detection may be used in or around ComplexCon.
• All attendees are requested to:
• Keep personal property with you at all times and do not leave any items unattended  
• If you see something, say something.  Report anything that looks unusual, suspicious, or out of place to ComplexCon staff or Security immediately
• Remain patient and courteous during security checks and follow the instructions of ComplexCon staff and Security at all times
• Properly dispose of your ComplexCon Wristband inside the venue or keep it as a souvenir – please do not throw it away in trash cans outside the venue where it could be picked up.  Wristbands are non-transferrable and selling or providing Wristbands to scalpers is expressly prohibited.
• Carry a valid form of photo ID at all times

What can I bring with me?

• Baby strollers
• Backpacks, purses, handbags, totes, fanny packs (max size 20”x15”x9”)
• Cameras
• Certified service animals
• Empty water bottles

What items are prohibited?

• Hand carts
• Trolleys
• Oversized strollers
• Rolling luggage
• Wheeled backpacks
• Outside alcohol
• Drones
• Cigarettes
• Drugs or drug paraphernalia (this includes cannabis and cannabis products.  Prescriptions must be in properly labeled containers that match the holder’s id)
• E-cigarettes / vape pens
• Camelbaks
• Skateboards / scooters
• Outside food or drink
• Animals (except service dogs with proper paperwork)
• Paint pens, sharpies, markers
• Spray cans
• Chairs
• Coolers
• Promotional materials (flyers, samples, giveaways)

WEAPONS POLICY 

PLEASE READ THIS ENTIRE POLICY BEFORE ATTENDING COMPLEXCON. 

Failure to follow this policy may result in your removal from the convention center without a refund. 

ComplexCon has a strict ZERO TOLERANCE policy about weapons. No one may bring, buy, or sell anything that could maim, damage, cause or threaten bodily harm.

THE FOLLOWING ITEMS ARE FORBIDDEN AT COMPLEXCON: 

• Firearms of any kind (including realistic replica firearms e.g., reproduction, fake or toy guns that can be confused for functional firearms) 
• Functional firearms (including airsoft guns, BB guns, cap guns, paintball guns and pellet guns) 
• Functional projectile weapons (including blow guns, crossbows, longbows, silly string, slingshots, water balloons and water guns) 
• Sharpened metal-bladed weapons (including axes, daggers, hatches, knives, kunai, shuriken, swords, sword canes and switchblades) 
• Explosives (including firecrackers and fireworks) 
• Chemical weapons (including mace and pepper spray) 
• Blunt weapons (including brass knuckles, clubs and nunchaku) 
• Hard prop weapons (including props made of metal, fiberglass, PVC, wood and glass) 
• Instruments that cause excessive noise levels like vuvuzelas, grenade whistles and grenade horns 
• Whips 
• Aerosol mustard 
• Drones 

ComplexCon Show Management shall have sole discretion in any matter that it believes may affect public safety or be important to protect the integrity of the event. 

LET US KNOW. We are committed to providing a safe and reliable means for attendees and others to report concerns they may have about conduct at ComplexCon.

Travel

How do I get there?

• Rideshare or public transportation is recommended as parking is limited.
• The Vegas Loop at the Las Vegas Convention Center offers fast and convenient transportation from Resorts World
• The Las Vegas Monorail offers transportation from 7 locations along the Las Vegas Strip:
• MGM Grand
• Horseshoe Las Vegas/Paris Las Vegas
• Flamingo/Caesars Palace
• Harrah’s/The LINQ
• Boingo Station at Las Vegas Convention Center
• Westgate Las Vegas
• SAHARA Las Vegas

I purchased a Cactus Jack VIP ticket, how can I book my hotel room?

• Resorts World will use the information you provided when purchasing your tickets to book your room.  For more travel information, please see the Travel section below.
• Here are some additional details to note:
• Check In: Saturday, November 16th @ 4 PM
• Check Out: Monday, November 18th @ 11 AM
• Room type: Room type is based on availability at check in.  A king room can hold up to 2 guests and a double room can hold up to 4.
• Additional Nights: Once your confirmation is received, you may contact the hotel directly to book additional nights.
• Please note: The Resorts World FAQ states that you will need to be 21 years of age or older at the time of check-in and provide your government issued ID.  
• Incidentals: A credit or debit card will be required at check-in for all room charges and a nightly incidental hold.  
• Additional Guests: Reservation holders can add additional guests to their reservation by contacting the hotel directly (702-676-7000).   If you are not 21 years of age, you can call and add a friend or family member to the reservation for 21+ check in, after you receive the confirmation email from Resorts World.  The person who is 21+ can be in the room, and not attend ComplexCon.

Does ComplexCon offer discounted hotel rates?

• Yes! Resorts World is the official hotel partner of ComplexCon.  They have provided discounted hotel rates at the link HERE.  Resorts World also connects directly to the LVCC West Hall via the Tesla Vegas Loop.

Will there be a shuttle service?

• No, but we highly recommend rideshare, the Las Vegas Loop, or the Las Vegas Monorail

Questions?

• For Customer Support and Ticketing Support, please visit our Ticket Support Site and submit a request.
• To request media credentials to cover the event please submit THIS FORM.